Warranty Replacement Offer for failed Pacenti SL23 rims:
Here’s my offer: Since Pacenti will no longer warranty his failing SL23 rims, neither can I. I don’t mean to be harsh, but:
- I did not design or manufacture these rims, Pacenti did.
- I no longer deal in retail and have closed Zed Wheel Works. I only continue to build wheels as a custom service through Broad Street Cycles.
- Pacenti needs to hear directly from you. He needs to know that not
honouringproviding warranty of failed version 1 rims when its design was known to have a durability issue.
However, don’t expect this issue to apply to other Pacenti models, such as the SL25; it doesn’t in my experience.
If you are unsatisfied then I suggest contacing Pacenti. Provide your concerns about his failing to honour his warranty along with the rim’s serial number and purchase date. I can’t warranty these rims at my cost.
The Replacement Offer: Take your failed wheel to Broad Street Cycles, and ask for it to be repaired using a similar rim, from another brand, such as HED Belgium C2, H Plus Son Archetype or Kinlin XR31T. You’ll pay for the rim and spokes, but I will rebuild the wheel for you at a 30% discount on ‘zed wheel build’ labour. That’s the best I can do.
This offer is good until December 31, 2016.